Privacy Policy

JPM International Pty Ltd | JPM Brands
Last updated: 14 October 2026

Our commitment to privacy

JPM International Pty Ltd, trading as JPM Brands, respects the privacy of customers, suppliers, business partners and visitors to our websites. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our products, subscribe to communications or otherwise interact with our business. We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable. This policy applies to the Deflecto Display website at display.jpmbrands.com.au and personal information collected through our related business activities.

1. Personal information we collect

The information we collect depends on the nature of your interaction with JPM Brands. When you contact us, submit an enquiry, request product information or communicate with our representatives, we may collect your name, business name, email address, telephone number and details relevant to your enquiry. When dealing with customers, distributors, suppliers and other business contacts, we may collect additional information necessary to manage commercial relationships, including delivery details, purchasing information and business correspondence. Our website may also collect technical information, including IP addresses, browser and device information, pages visited and general website activity. We do not ordinarily request sensitive personal information through our website. We ask that visitors avoid including unnecessary sensitive information in enquiry forms.

2. How information is collected

We primarily collect personal information directly from you when you:

• Complete a website contact or enquiry form.
• Request product specifications, catalogues or other information.
• Subscribe to product updates or marketing communications.
• Contact our business by telephone or email.
• Establish or maintain a commercial relationship with JPM Brands.

We may also receive business contact information through legitimate commercial interactions, referrals and existing business relationships. Certain technical information is collected automatically through website technologies, including cookies, server logs and Google Analytics. Where practical, you may make general enquiries without providing personal information. However, contact details may be necessary for us to respond or provide requested information.

3. How we use personal information

JPM Brands collects and uses personal information for purposes reasonably connected with its business operations. These purposes include responding to enquiries, providing product information, distributing catalogues, managing customer and supplier relationships, processing business requests and maintaining accurate commercial records. We may also use information to improve our website, understand visitor interests, assess the effectiveness of our communications and maintain the security and functionality of our systems. Where permitted by law, we may contact customers and business subscribers with information about new products, catalogue releases, industry developments and other relevant business updates. We do not use personal information for unrelated purposes without an appropriate legal basis or consent where required.

4. Website forms and enquiries

Our website uses WordPress-based forms to receive enquiries and requests for information. When you submit a form, the information you provide is used to process your request and communicate with you. Depending on the website configuration, submitted information may be transmitted by email, retained within the WordPress website database or stored in associated business systems. We take reasonable steps to protect information collected through our website and restrict access to authorised personnel and service providers. Submitting a general enquiry does not automatically mean that you have agreed to receive ongoing marketing communications.

5. Google Analytics and website cookies

Our website uses Google Analytics to help us understand how visitors interact with our content. Google Analytics may collect information about website activity, including pages viewed, approximate geographic location, device and browser information, referral sources and interactions with website content. This information helps us evaluate website performance, identify navigation issues and improve the usefulness of our product information. Google Analytics uses cookies and related technologies to collect and process website usage information. Depending on the configuration of the service, information may be processed by Google and its associated service providers. Our website may also use cookies necessary for website functionality, security and user preferences. You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

6. Email marketing and product communications

JPM Brands uses WordPress-based email marketing tools, including Fluent, to manage relevant business communications. These communications may include product announcements, new catalogue releases, product availability information, company news and other updates relevant to customers and business contacts. We send commercial electronic messages where we have the recipient’s consent or are otherwise permitted to do so under Australian law. Marketing communications identify the sender and provide a way to unsubscribe. You may withdraw your consent to receive marketing communications at any time by using the unsubscribe option provided or contacting us directly. Unsubscribing from marketing communications does not prevent us from sending necessary correspondence relating to an existing business relationship, transaction or enquiry.

7. Disclosure of personal information

JPM Brands does not sell personal information. We may share personal information with third parties where reasonably necessary to operate our business or provide requested products and services. These may include website hosting providers, IT support providers, email delivery services, business software providers, professional advisers, freight providers and authorised distributors or suppliers. Information is disclosed only where appropriate for the relevant business purpose or where required or authorised by law. We take reasonable steps appropriate to the circumstances to ensure personal information is handled responsibly by service providers acting on our behalf.

8. Overseas processing and disclosure

Some technology services used by JPM Brands, including Google Analytics and services supporting website hosting or electronic communications, may involve the processing or storage of information outside Australia. The location of this processing depends on the service provider and its infrastructure. Where personal information is disclosed to overseas recipients, we take reasonable steps to comply with applicable Australian privacy requirements. Information about relevant overseas disclosures may be requested using the contact details provided in this policy.

9. Storage and security

We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. Personal information may be held in electronic correspondence, website databases, business management systems and other records required for normal business operations. Access to personal information is limited according to business requirements. We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, meet applicable legal obligations and maintain appropriate business records. Where personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to applicable recordkeeping requirements. Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Accessing and correcting your information

You may request access to personal information JPM Brands holds about you or ask us to correct information that is inaccurate, incomplete or out of date. Requests can be submitted by email to info@jpmark.com.au. We may ask you to verify your identity before providing access to personal information. Requests will be considered in accordance with applicable Australian privacy legislation. Where access or correction cannot be provided, we will explain the reasons where required by law.

11. Privacy enquiries and complaints

If you have a question about this Privacy Policy or believe your personal information has not been handled appropriately, please contact us.

Email: info@jpmark.com.au

Please provide sufficient information for us to understand your concern and investigate the matter. We will acknowledge and assess privacy complaints and aim to provide a response within 30 days. If additional time is required, we will advise you. If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information about privacy rights and complaints is available at www.oaic.gov.au.

12. External websites

Our website may contain links to external websites, including manufacturers, distributors, industry organisations and social media platforms. These websites operate independently and may have their own privacy policies and information-handling practices. JPM Brands is not responsible for the privacy practices of external websites. We encourage visitors to review the relevant privacy policies before providing personal information to third parties.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website technologies or applicable legislation.The current version will be available on our website, together with the date of its most recent update.

14. Contact information

JPM International Pty Ltd
JPM Brands
Bayswater, Victoria
Australia

Email: info@jpmark.com.au

Website: display.jpmbrands.com.au

For privacy enquiries, requests to access or correct personal information, or privacy-related complaints, please contact us using the email address above.